Trans Maldivian Airways

The help desk communication within resorts has suffered from unstreamlined processes, resulting in a range of issues. Notably, slow response times and subpar customer experiences have been prevalent due to the lack of efficient communication channels. The disjointed nature of communication further exacerbates inefficiencies, causing delays and misinterpretations. This, in turn, poses challenges in maintaining accountability and accuracy in addressing customer concerns. The reliance on manual resort support management has proven to be inadequate in handling the volume of inquiries and requests, leading to dissatisfaction among customers. The overarching problem lies in fragmented customer information that lacks a centralized system, making it difficult to access relevant data swiftly. As a consequence, customer satisfaction has taken a hit, largely attributed to the communication hindrances arising from the absence of streamlined help desk processes. To mitigate these challenges and enhance customer satisfaction, a cohesive and integrated communication system needs to be implemented, fostering efficient, accurate, and accountable interactions while consolidating customer information for better service delivery.